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General questions for 1:1 Tutoring Program

Everything you need to know about our 12-week 1:1 Tutoring Program.

How is the program structured?

The 12-week program is available year-round and operates on flexible start dates. Each week includes:

  • A 45-minute, 1:1 private session with an experienced coach
  • Approximately 1 hour of personalized homework tailored to your progress, with detailed feedback provided for each assignment

Is the program conducted online?

Yes, all sessions and homework submissions are completed online. Students submit assignments through the Letterly portal, and all meetings are held virtually.

Are there live classes?

Yes, this program includes 45-minute live sessions. All classes are 1:1 with your coach, scheduled at times that best suit your availability. This flexible setup ensures that sessions fit seamlessly into your routine.

What kind of homework will I receive?

Homework is tailored to the topic you’re studying and is designed to be completed within 1 hour each week.

Can I join the course anytime?

Yes, you can enroll in the 12-week program at any time, as it runs on a rolling admission basis.

How do I schedule my classes?

Since all sessions are one-on-one, you can schedule meetings with your coach at a time that works best for you. To maintain a consistent learning routine, we will set a regular weekly schedule. Any make-up sessions will be scheduled as needed on a one-time basis.

What should I prepare for the first class?

Please review the syllabus and all assigned readings under each assignment in the app prior to your first class. This preparation helps you maximize your time with your coach.

Can I switch to another 1:1 program after Enrolling?

Yes, if you need to transition to a different program, please contact us at support@letterly.io to discuss your options and availability.

Relevant policies

Attendance Policy:

  • Regular attendance is key to success. If you know your child needs to miss a class, please notify us at least 24 hours in advance. This allows us to notify the coach of the student’s absence, demonstrating respect for their time.
  • If a coach ever needs to cancel or reschedule a session, they are also required to provide at least 24 hours' notice.

On-Time Policy:

Students are required to show up to their scheduled meetings on time. Coaches will wait online for 10 minutes before logging off. After this point, the session is deemed a “no-show” and is not eligible for make-ups.

Make-up Sessions:

  • Make-up sessions are only available when the Letterly team is notified at least 24 hours in advance of a student’s absence.
  • Make-up sessions will show up on a student’s calendar on portal.letterly.io with the label “Make-up for [Class Date].”
  • Any student that does not notify the Letterly team with at least 24 hours notice, or simply does not show up to the session, is deemed a “no-show.” There are no make-up sessions for “no-show” incidents.

Late Submissions:

  • Students are required to submit their weekly assignments at least 48 hours before their next scheduled session with their coach.
  • Submissions made after the deadline are not guaranteed feedback.
  • For example:
    • Ally met with her coach on Wednesday at 5pm. She has until Monday at 5pm to submit her assignment from that class. This gives the coach 48 hours to review the assignment before seeing Ally on Wednesday again.

Refunds:

  • Families are eligible for a full refund after the complimentary diagnostic meeting before beginning 1:1 meetings.
  • Once a student’s course start date passes, refunds are prorated as a percentage of time passed throughout the 12-week program, not the number of sessions attended or assignments submitted.